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Information about Gardeneur

FAQ

FAQ

1. Why gardeneur.com?

  • Enjoy FREE pick up and delivery in selected Bay Area cities
  • Buy locally at lower prices and support local businesses
  • Learn from experts who grow or hand pick the plants for you
  • Find more plant varieties as our community grows

2. What are seller benefits?

  • Have your own seller's page
  • No more repostings of ads (e.g., on craigslist)
  • Deal with serious buyer only as they prepay online
  • No need to publicly disclose your home address
  • Build your online reputation

3. I have made an online purchase, now what?

The seller will need to approve the transaction to ensure that they can fulfill the quantity you ordered. Once approved, your credit card will be charged. If you are qualified for free delivery, Gardeneur will do the hard work of picking up the items from the sellers and deliver them to your door.

4. How do I qualify for a free delivery?

Starting August 1, 2020, there is a minimum order of $100 to qualify for a free delivery in selected Bay Area cities. Our current delivery route covers Silicon Valley, San Francisco Peninsula, San Francisco, East Bay cities along I-880 and I-580 from Richmond to Fremont. If your order is below $100, there is a $29 delivery service available for purchase here. Please contact us if you have further questions about our delivery service.

5. What can I list on Gardeneur.com?

You can sell or give away plants you grow on your backyard, fresh cuttings, seeds, or other garden related items subject to your state/local county requirements (if any). Some plants like citrus may have stricter requirements than others in California. You can even sell fresh produce. Starting January 1, 2015, a new law (AB-1990) authorizes Community Food Producers to sell or provide whole uncut fruits or vegetables if they meet specified requirements. You can read more about this new law here. If you are looking for a particular plant, you can also list your request on our site so other gardeneurs can make you an offer.

6. Why do I need to set up a payment method on my gardeneur account?

You are only required to set up a payment method if you plan to sell plants with us. Linking your bank account allows you to receive payments from buyers.  Simply go to Login > Settings > Payment and link the bank you would like us to send payment to when there is a sale. We do not store your bank account information in our database, as we use Stripe as a payment processing vendor. Stripe is a reputable payment processing company used by many companies from startups to Fortune 500s. Note that we will no longer support Paypal starting September 1.  
Without payment setup, buyers cannot purchase your listings and will get a big warning message. We would like to keep our listings up to date and as clean as possible. Any listings without payment will be removed within 24 hrs.

7. How does Gardeneur.com make money?

Gardeneur charges a 10% transaction fee and delivery fees. Sellers can list as many items for FREE.

8. How much should I sell my plants?

It is totally up to you. In general, we recommend selling the plants lower than the price offered at your local retail stores, because we eliminate rental and shipping costs. You may also want to factor in Gardeneur transaction fee in your price. In addition, some plants could sell for more because of its aesthetic features or because it comes with a very nice planter. Some plants are just priceless and not for sale. We have one of those ourselves that we are not ready to let go :)

9. How do I find botanical names for my plants?

If you are listing plants, we highly recommend you to include the botanical name of your plant, so it can be easier to find. You can do a quick Google Image search from desktop to find similarly looking plants. Simply click the camera icon to upload the image of your plants and Google will display all matching pictures. The botanical name of the plants are typically used in the tittle of the image files.

10. Do I need to obtain license to sell nursery stock from my backyard?

It depends on your state and county regulations. Some states like in California requires you to obtain a nursery license. You can submit this form to California Department of Food and Agriculture (CDFA). The license costs $150 per year if you sell more than $1000/year plus an acreage fee if you own a big backyard (more than 1 acre). Otherwise, the fee is waived, but you will still need to report what plants you grow and sell by submitting a fee-exempt nursery license to the county. As a starter, you can apply for a fee-exempt nursery license first, then switch to a regular license after your sale reach $1000/year. For more information on nursery license, you can visit CDFA Nursery, Seed, and Cotton Program site.

11. Can shipping be combined?

Plants that belong to the same seller can potentially be combined AFTER purchase. Otherwise they will need to be shipped separately. Note that not all plants can be combined for shipping. Sometimes, our sellers will need to ship plants separately to reduce risk of damage during shipment.

12. I found pests or other issues with the plants I purchase. Can I get a refund?

In general, if you notice pests or any issues on the plants you purchase, you must report about any pests within 10 days from when you receive the plants to get some sort of compensation from our sellers. Please contact the seller and ask for an email where you can send a photo of the entire plant top down. We strive to make sure that your plants are free of pests, but pests are unfortunately everywhere and we cannot track where they come from. As gardeneurs, our goal is to educate you on how you should deal with pests.

13. What is your refund policy?

Our refund policy varies from sellers to sellers. We recommend our sellers to put their return policy on their profile pages. In general, we honor a full refund or a partial refund, based on all evidences we collect from each party. As a buyer you have 10 days to file a dispute from the day of when you receive your plant. Gardeneur team will investigate each case. In most cases, buyers and sellers settle the case among themselves. However, if after 7 days the dispute is not resolved, Gardeneur team will make the final judgement based on the collected evidences. Our goal is to resolve any disputes as fair as possible for both parties. To receive a full refund or exchange, it is the buyer's responsibility to return the plant to the seller in the same condition when you receive it. For all plant mails, the buyer will likely get a partial refund from the seller. The amount of refund will depend on the issues reported by you. If you are unsure about refund policy, please ask the seller before you make your purchase.

13. What is Gardeneur Hub?

We are continuously improving ways to fulfill your orders. We are doing a trial period of Gardeneur Hubs. If you live in the Bay Area, you can now pick up your orders from one of our hubs closest to you at no extra cost. 
How it works: 
1. Purchase plants online from any of our Bay Area sellers with NO MINIMUM ORDER by midnight on Thursday at the latest.
2. Pick up your orders at one of our Hubs on Saturday. We will park Gardeneur truck at the following locations for ONE hour:
  • Saturday 9am -10am - Menlo Park Hub (Flood Park)
  • Saturday 11am -12pm - San Francisco Hub (South Park) 
  • Saturday 1pm - 2pm - Oakland Hub (Piedmont Park) 
  • Saturday 3pm - 4pm - Fremont Hub (Northgate Community Park)
  • You can also pick up at our HQ in San Jose at anytime
Note: You will need to notify the sellers if you would like to pick up from our hubs

14. Do you have a process to confirm someone has picked up and the transaction is complete?

Yes, we recommend sellers to always ask the buyer to mark the transaction as "completed" when they pick up the plants. You can require the buyer to mark the transaction before handing the plants to the buyer, but this is typically not necessary as we have a review system in place. So this process ensures that everyone fulfills their obligations. If the buyer never picks up the plants, our system will automatically mark the transaction as completed within 7 days.