- If you notice any pests or damages, you must report the issues within 10 days from when you receive the plant by filing a dispute and contacting us about the issue, so we can make decisions regarding the refund amount. You may receive a partial refund depending on the issues
- We are not responsible for lost packages or any damages caused by delayed shipping or extreme weather as it is outside of our control. Some leaves may yellow or wilt during shipment. This is normal and expected as plants undergo a lot of stress during shipment.
- Unless explicitly stated on the listing, some plants may look different from the ones in pictures.